Call Kudu — Privacy Policy

1. Who We Are

Call Kudu is a trading name of Overtime Technologies Ltd, a company registered in England and Wales (No. 16766986). We operate the voice AI answering service at callkudu.com. We are registered with the Information Commissioner's Office (ICO No. ZC073136). For privacy queries, contact us at privacy@callkudu.com.

2. Scope

This policy covers personal information collected via callkudu.com and through use of the Call Kudu service, including website visitors, trial users, and paying customers.

3. What We Collect

• Account information: name, business name, email address, phone number.
• Usage data: call logs, transcripts, AI-generated summaries, and configuration settings.
• Website analytics: IP address, browser type, pages visited, and session data (via Google Analytics).

4. How We Use It

• To provide and operate the Call Kudu service.
• To respond to support requests and manage your account.
• To improve the service through analytics and quality review.
• To send service-related communications (not marketing without your consent).

5. Lawful Basis (UK GDPR)

• Contract: processing necessary to deliver the service you've signed up for.
• Legitimate interests: analytics, fraud prevention, and service improvement.
• Consent: marketing communications and non-essential cookies.

6. Call Data & Your Callers

When Call Kudu answers calls on your behalf, we act as a Data Processor and you are the Data Controller for your callers' personal data. You are responsible for ensuring your callers are appropriately informed that their call may be answered by an AI and may be recorded or transcribed, and for identifying your lawful basis for that processing under UK GDPR and PECR.

7. Data Storage & Transfers

Your data is processed and stored in Ireland (EEA) and the United States by our sub-processors. Transfers outside the UK are conducted under appropriate safeguards (standard contractual clauses or equivalent mechanisms). We do not store personal data on servers in Great Britain as primary infrastructure.

8. Third-Party Services

We share data with the following third parties only where necessary to operate the service:

9. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing. To exercise any right, contact privacy@callkudu.com. You also have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

10. Cookies

We use essential cookies (required for the site to function) and analytics cookies (Google Analytics, with your consent). A cookie banner on your first visit lets you accept or decline non-essential cookies.

11. Data Retention

We retain account data for as long as your account is active and for a reasonable period afterwards for legal and operational purposes. Call transcripts and recordings are retained in line with your account configuration. You may request deletion at any time.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email or notice on the website. The effective date at the top of this document reflects the most recent revision.